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Terms Of Use

Honesty and transparency are extremely important to us. The terms and conditions below help to clarify subjects such as payment, appointment cancellations, deposits and the type of information that we’ll ask you to provide.

General information

  • All patients are required to provide contact details; including address, telephone and email in order to secure an appointment.
  • All clients should complete a Medical history form at their first appointment. This is a necessary part of the consultation and treatment planning process.
  • All information will be treated as confidential and protected in accordance with Data Protection legislation
  • Patient information will not be shared with third parties without written permissions and you will not receive unsolicited information from us.
  • You may choose to remove yourself from our mailing list at any time, by unsubscribing.

Appointments

  • Please do NOT attend the clinic for an appointment if you are unwell. If you are unsure, please call and discuss. Many treatments are contraindicated if you are unwell; this includes colds, cold sores or local skin infections.
  • Routine review appointments are offered after treatment with botulinum toxin as a courtesy. If you are unable to attend the review appointment at 2 weeks, no additional treatment or ‘top up’ is provided once the review period of 2 weeks has passed.
  • New patients are seen for a consultation and assessment. Treatment is not provided on the first visit except in exceptional circumstances with prior arrangement.

Complications

Complications are extremely rare, however some procedures have documented complications that will be explained to patients during your consultation and consent taking. In the unlikely event of a complication, we are trained in dealing with complications and we advise calling/emailing and we will arrange an urgent appointment. Depending on the day you may have to travel to a clinic other than where you were treated initially. Again, complications are rare, and we would like to reassure you that if one does occur, we will support you in every way possible.

Consent

All patients will be required to sign a consent form after your consultation and prior to any treatment. Please ask any questions you may have, we encourage questions and aim to ensure a thorough understanding of the procedure. Consent may be verbally withdrawn at anytime.

Children

We do not treat children or young adults under the age of 18.
Please do not bring children to the clinic unless they are old enough to be left unsupervised.
Children will not be allowed to accompany you into the treatment rooms.

Payment

  • You will be advised of the full costs of any treatment plan proposed and agreed, including that of any maintenance treatment, before any treatment is undertaken.
  • Payment is taken in full before the start of treatment. The first half is taken at the time of booking the treatment appointment and the second half is taken prior to starting treatment.
  • The clinic accepts cash, or major debit and credit cards.

Refunds

Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of;

  • consultation and assessment
  • provision of information and advice
  • safe treatment with evidence based products
  • follow up appointments and aftercare advice and support as appropriate

Whilst we undertake to provide excellent service; factual, honest and ethical advice, safe, expert treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations.

Feedback

Any feedback is much appreciated, both positive and negative. Feedback is used to review and improve quality of service. You may submit feedback verbally, via email or through our ‘contacts us form’ on the website.

Chaperone Policy

Clinic Four is committed to providing a safe and comfortable environment. An environment in which patients and staff can be confident that best practice is followed at all times and where everyone’s safety is of paramount importance.

We recommend that all patients are seen at some point during the consultation process alone with our clinician. This is to ensure patients are free to express any concerns or worries in their own words and without fear of coercion or threat from any accompanying individual. However, all patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required.

Your healthcare professional may also require and request a chaperone to be present for certain consultations in accordance with our chaperone policy.

Complaints Policy

As part of our commitment to exceptional customer care and service, we have a rigorous complaints policy in place. This helps to ensure that all complaints are dealt with fairly, consistently and in a timely manner. Our focus is always on resolving the complaint to a patient’s complete satisfaction.

If you have a complaint please inform us via email as soon as possible. A copy of our Complaints Policy is available on request.

Privacy Policy:

Clinic Four Limited is committed to providing a confidential service to patients. Clinic Four Limited holds personal data about its staff, users, members etc which will only be used for the purposes for which it was gathered and will not be disclosed to anyone outside of the organization without prior permission. All personal data will be dealt with sensitively and in the strictest confidence internally and externally.

ICO Registration ZB024704