+ 44 77 2219 3599

Terms and Conditions

Clinic Four aims to provide quality care to our patients and use clinic time efficiently. To achieve this we have clinic policies in place. Please ensure you have read and fully understood the below policies prior to booking an appointment.

Initial Consultations

We want to ensure that you have a safe and enjoyable experience throughout your treatment journey at Clinic Four, and for this to be achieved all new patients must attend an initial consultation with the Practitioner prior to any treatment. During this appointment, you will receive a full facial assessment and have a bespoke treatment plan designed for you. We do not offer treatments on the same day as the initial consultation as we want to make sure you are suitable for the treatment, happy with the treatment plan, and have a suitable amount of time scheduled for your treatment.

Deposits

A deposit of £50 is required to secure an appointment for the initial consultation at the time of booking. The deposits are non-refundable as our practitioners provide you with a thorough consultation, assessment and treatment plan but are fully redeemable towards any treatment booked. Please note that the cancellation policy does apply.

If any treatment appointment is cancelled/ rescheduled/ not attended without providing 48 hours notice, the cancellation policy applies and a £150 late fee will be applied.

Appointment cancellation policy

We kindly ask that if you wish to cancel or reschedule your appointment, that you provide us at least 48 hours’ notice. Please note it is the client’s responsibility to confirm the appointment has been cancelled/rescheduled by contacting the clinic to notify them and then waiting for receipt of this confirmation via an email notification. We will not accept patients calling and leaving voicemails or emails as a way of cancelling. Any deposits paid for consultations will be forfeited if 48 hours’ notice has not been provided.

How to notify the clinic about cancelling or rescheduling an appointment:

Telephone:  +44 7722193599

Email:  Info@Clinicfour.com

Lateness Policy

We kindly ask for you to arrive on time for your appointments. If you are running late for your appointment, please contact us immediately on +44 7722193599. We will try our best to accommodate your appointment although it may result in reduced appointment time. If in the unfortunate event that you are running more than 15 minutes late, we may have to reschedule your appointment and your deposit will be forfeited.

Follow up appointments

Follow-up appointments form part of your ongoing aftercare and are included within the treatment price. If you have received treatment, you must attend a treatment follow-up appointment within 2 weeks after your treatment. If you are unable to attend your follow-up appointment within this time frame, please note that no further treatment can be given until your next full treatment. All follow-up appointments apply to the cancellation policy; if we do not receive 48 hours’ notice of cancellations or amendments to your appointment, you may be required to pay a £50 deposit to schedule your next appointment.